Privacy Commitment 95asia
Welcome to the 95asia Privacy Policy page. We understand that entrusting your personal information to any online platform is not a decision taken lightly — and we never take that responsibility lightly either. This Privacy Policy is written in plain, easy-to-understand language so you truly know what happens with your data, not just confusing legal jargon.
By using the 95asia platform — whether via the website or mobile app — you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform. We are always happy to answer any questions you may have regarding your privacy.
01 What Information Do We Collect?
95asia collects your personal information during the registration process, platform usage, and financial transactions. This collection is necessary to enable us to provide a secure, seamless service in compliance with our legal obligations. The information we collect falls into two main categories:
Information You Provide Directly:
- Full name as it appears on your Malaysian identity card or passport.
- Date of birth for age verification purposes (players must be 18 years of age or older).
- An active email address used as the primary communication channel.
- Mobile phone number registered in your name for two-factor authentication.
- Bank account details — account number, bank name, and account holder name — for processing deposits and withdrawals.
- Copies of identity documents (MyKad, passport) for required KYC verification.
- Transaction history and wagering activity on our platform.
Information Collected Automatically:
- IP address and geolocation data to verify access from permitted locations.
- Device type, operating system, and web browser version in use.
- Session data — including login time, session duration, and pages visited.
- Cookies and similar tracking technologies to enhance the user experience.
- System logs that record technical activity for security and debugging purposes.
95asia does not directly collect your credit or debit card information. All payments are processed through licensed payment providers that maintain their own PCI-DSS security standards.
02 How Do We Use Your Information?
Every piece of information we collect has a specific and legitimate purpose. We do not use your data for any purpose beyond the scope stated here. Below is a summary table of our data usage:
| Data Type | Purpose of Use |
|---|---|
| Identity Information | Account verification, KYC, fraud prevention, and legal compliance. |
| Contact Information | Service communications, promotional notifications (with consent), and customer support. |
| Financial Data | Processing of deposits and withdrawals, AML compliance, and financial reporting. |
| Technical Data | Platform security, fraud detection, and user experience improvements. |
| Activity Data | Personalize game recommendations, analyze usage patterns, and support responsible gaming. |
We also use aggregated data (with no individual identifying information) for internal research and overall platform improvement purposes.
03 Who Do We Share Your Information With?
95asia follows the principle of data minimisation — we only share information that is strictly necessary, with parties that genuinely need to know it. In general, we never sells, rents, or trades your personal information to any third party for marketing or commercial purposes.
The data sharing we conduct is limited to the following situations:
- Payment Service Providers: Financial data required to process deposits and withdrawals is shared with our licensed payment providers, who are bound by strict confidentiality agreements.
- Game Software Providers: Usernames and session data are shared with third-party game providers integrated with our platform, solely for the purpose of displaying games.
- Regulatory Authorities: We are legally required to disclose certain information to the relevant authorities upon lawful request, including for the purposes of financial crime investigations.
- Technical Service Providers: Companies that assist us in managing IT infrastructure, cybersecurity, and analytics may access data within the limited scope required to carry out their functions.
All third parties we work with are bound by strict data processing agreements and are required to comply with security standards equal to or exceeding our own.
04 Data Security & Encryption
Protecting your personal information from unauthorized access, loss, or misuse is our highest priority. 95asia continuously invests in the latest security infrastructure to keep your data safe at all times.
The technical security measures we employ include:
- Data encryption in transit using the protocol TLS 1.3 with a 256-bit SSL certificate.
- Data encryption at rest using the AES-256 algorithm for all sensitive information.
- Two-factor authentication (2FA) is available and recommended for all player accounts.
- Intrusion detection system (IDS) that monitors network traffic in real time.
- Regular security audits by independent third parties to identify and patch any vulnerabilities.
- Strict internal access controls — only authorized staff may access player data, and all access is logged.
- Automatic data backups stored at separate secure locations to ensure continuity of service.
95asia's security infrastructure is built to the highest international standards in the licensed online gaming industry. All financial data is processed in compliance with PCI-DSS standards.
05 Cookies & Tracking Technologies
95asia uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how players use the platform for continuous improvement. Data is collected anonymously.
- Functional Cookies: Stores your preferences such as language, display settings, and favorite game selections.
- Analytics Cookies: Used by our analytics tools to measure platform effectiveness and understand usage patterns on an aggregate basis.
You may manage or delete cookies at any time through your web browser settings. Please note, however, that disabling essential cookies may affect certain functions on our platform.
06 Data Retention Period
95asia retains your personal information for as long as your account is active and for the required period thereafter, in order to fulfil legal obligations, resolve disputes, and enforce our agreements.
- Active Account Data: Retained for as long as your account is active, plus any additional period as required by applicable law.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial reporting and AML legal requirements.
- KYC Documents: Retained for the duration of the active account period and for at least 5 years following account closure.
- Communication Logs: Customer support conversation records are retained for 2 years for reference and quality control purposes.
- Technical Data: System logs and analytics data are retained for 12 months before being automatically deleted.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with our data protection procedures.
Your Rights as a 95asia Players
You have full rights over your personal information. 95asia respects and facilitates the exercise of the following rights:
Right of Access
Request a complete copy of all personal information we hold about you at any time.
Right to Rectification
Request correction of any inaccurate or incomplete personal information in our records.
Right to Erasure
Request deletion of your personal data, subject to applicable legal retention obligations.
Right to Restriction
Request that we restrict the processing of your data in certain situations, such as while a dispute is under investigation.
Right to Portability
Receive your personal data in a structured, machine-readable format for transfer to another platform.
Right to Object
Object to the processing of your data for direct marketing or profiling purposes at any time.
To exercise any of the above rights, please contact the 95asia customer support team via live chat or email. We will process your request within 30 business days.
08 Children's Privacy
The 95asia platform is for adult users aged 18 and above only. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
If we discover or determine that we have collected data from minors without proper age verification, we will take immediate action to delete that information and close the relevant account. If you believe that someone under the age of 18 has registered on our platform, please contact us immediately.
09 Cross-Border Data Transfer
In operating the 95asia platform, your personal information may be processed or stored on servers located outside your country of residence. When such data transfers occur, we ensure that:
- Transfers are made only to countries or organizations that provide an adequate level of data protection.
- Data transfer agreements compliant with internationally recognized standard protection terms are in place.
- Data recipients outside Malaysia are bound by confidentiality and security obligations equivalent to our own policy.
You may request further details about the data transfer mechanisms we use by contacting our team.
10 Privacy Policy Changes
95asia reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any changes will take effect immediately upon being posted on this page, with the updated date reflected at the top.
For significant changes, we will endeavour to notify you via in-account notifications or your registered email at least 7 days before the changes take effect. Continued use of the platform after those changes are enforced will be considered your acceptance of the updated policy.
We recommend reviewing this Privacy Policy page regularly — at least once every three months — to stay informed about how we handle your personal information.
FAQ Privacy Policy
Table of Contents
Never share your password or account details with anyone, including anyone claiming to be a 95asia staff member. We will never ask for your password through any communication channel.